Support

Need help with Shelf? Email us at shelfappinfo@gmail.com and we'll reply within 2 working days.

How do I cancel my membership?

Open Settings on your iPhone, tap your name, then Subscriptions, then Shelf, and tap Cancel Subscription. Cancel at least 24 hours before your renewal or free trial ends to avoid being charged. Deleting the app or your Shelf account does not cancel your subscription.

How do I restore my membership on a new phone?

Install Shelf, sign in with the same Apple or Google account you used before, and tap Restore purchases on the membership screen, or go to Profile → Edit profile → Subscription → Restore purchases.

How do I get a refund?

Payments are handled by Apple. Request a refund at reportaproblem.apple.com.

How do I delete my account?

In Shelf, go to Profile → Edit profile → Delete account. This permanently deletes your account and data. It does not cancel your subscription; cancel that in your iPhone Settings first.

How do I change my plan, targets or reminders?

Go to Profile → Edit profile in the app.